I am extremely pleased with the service Joan has provided at my unit. I live in another state and she continually goes above and beyond whenever a problem arises. She has taken care of a water leak from the roof and worked with the association and insurance company with all resulting remediation and repair. The latest tenant transition was seamless and trouble free. Most recently, she took care of replacement of the hot water and ensured all code requirements and inspections were completed. As a result, the tenant remains very happy (as do I). She provides peace of mind which is priceless!